Privacy Policy psg88
psg88 takes seriously its responsibility to protect the personal information of every user on our platform. This document explains how we collect, store, use and protect your data in line with responsible information protection practices.
Our Commitment
Your Privacy is Our Priority
Every aspect of data handling at psg88 is designed to keep your information safe and used responsibly.
SSL Data Encryption
All information transmitted between your device and psg88 servers is protected with 256-bit SSL encryption, ensuring your data cannot be intercepted by third parties.
Not Shared Freely
psg88 does not sell, rent or disclose users' personal information to third parties for marketing purposes without your explicit consent.
User Account Controls
You have the right to access, update or request deletion of your personal information at any time through our support channels, which operate 24/7.
Password Controls
Your account password is stored in encrypted form using modern hashing algorithms. No psg88 staff can read your password in its original form.
Clear Data Use
Every type of data we collect has a clear and specific purpose — for identity verification, payment processing, customer support and service improvement.
Communication Preferences
You can choose to receive or opt out of any marketing communications from psg88. Update your preferences through account settings or contact our support team.
1. Introduction
This Privacy Policy is a formal agreement between psg88 ("we", "our platform") and you as the user ("you", "user") regarding the handling of personal information. By registering an account or using any psg88 service, you agree to the terms set out in this Privacy Policy.
psg88 operates under international licensing and is committed to ensuring all data handling activities comply with recognised information protection standards. We understand that your trust is our most valuable asset, and we take full responsibility for the security of the data you entrust to us.
This Policy applies to all psg88 services, including the online slot platform, live casino, sports betting, and all customer support interactions. Please read carefully before using any of our services.
2. Information We Collect
psg88 collects personal information from users during the account registration process, platform use and interactions with our support team. The following are the categories of information we may collect:
Personal Identification Information
Financial and Payment Information
When processing deposits or withdrawals, we collect information related to the payment method used — including bank account numbers, e-wallet details (Touch 'n Go eWallet, Boost, DuitNow) and crypto transaction metadata. We do not store credit card information directly on our servers.
Technical and Usage Information
- IP address and IP-based geographic location
- Device type, operating system and web browser
- Login records, access dates and times
- Betting history and game activity (for AML and compliance purposes)
- Session cookies and preference cookies
⚠ psg88 only accepts users aged 21 and above. Date of birth information is collected for mandatory age verification purposes. Anyone who provides false information regarding age is in breach of psg88 Terms & Conditions and risks account closure without compensation.
3. Purpose of Data Use
Personal information collected by psg88 is used solely for the purposes stated below. We will not use your data for any other purpose without prior notice to you:
- Identity verification and fraud prevention: Ensuring every account is held by a real individual who meets the age and eligibility requirements.
- Financial transaction processing: Verifying and executing deposits and withdrawals securely via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
- AML (Anti-Money Laundering) compliance: Monitoring transactions to detect and prevent money laundering activities in line with international licensing requirements.
- Customer support: Enabling our 24/7 support team to provide accurate and relevant assistance to each user.
- Platform improvement: Analysing usage data in aggregate form (without personally identifiable information) to improve platform performance and user experience.
- Service communications: Sending important notifications related to your account, security and policy changes.
4. Disclosure to Third Parties
psg88 does not sell or rent users' personal information to any third party for commercial purposes. However, in certain limited circumstances, information may need to be shared with:
Payment Service Providers
Payment processors and financial institutions that process deposit and withdrawal transactions may receive the information required to complete those transactions. Each provider is bound by strict confidentiality agreements.
Game Software Providers
The minimum information required for game operations may be shared with game software providers operating under valid confidentiality and licensing agreements.
Relevant Authorities
psg88 may be required by law or court order to disclose certain information to the relevant authorities. In such cases, we will comply with the applicable legal requirements.
All third parties granted access to psg88 user data are bound by strict data protection agreements and are prohibited from using that information for any purpose other than what has been specified.
5. Cookies and Tracking Technologies
The psg88 platform uses cookies and similar tracking technologies to improve user experience and maintain session security. The following are the types of cookies used:
- Session Cookies: Used to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Store settings such as your preferred language and display preferences.
- Analytics Cookies: Collect anonymous usage data to help us understand how users interact with the platform for improvement purposes.
- Security Cookies: Help identify suspicious activity and protect your account from unauthorised access.
You can manage cookie settings through your web browser. Please note that blocking certain cookies may affect platform functionality. Third-party cookies are not activated without your consent.
6. Data Security
psg88 implements a range of technical and organisational measures to protect users' personal information from unauthorised access, loss, alteration or accidental disclosure:
- 256-bit SSL/TLS encryption for all data communications between users and servers
- Strict internal access controls — only authorised staff may access sensitive data
- Continuous system monitoring to detect any intrusion attempts
- Secure, encrypted data backups
- Regular security audits by independent parties
- Established incident response procedures
Although we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage users to also play a part in protecting their own accounts by using strong passwords and not sharing login details.
7. User Rights
As a psg88 user, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right of Rectification: You may update or correct inaccurate or outdated personal information through account settings or customer support.
- Right of Erasure: In certain circumstances, you may request the deletion of your personal information. Please note that some data may need to be retained for a specific period for legal compliance and AML purposes.
- Right to Object: You may object to the processing of your information for marketing purposes at any time.
- Right to Data Portability: You may request your data in a machine-readable format.
To exercise any of these rights, please contact our support team via 24/7 live chat or email at [email protected]. We will endeavour to process your request within a reasonable timeframe.
8. Data Retention Period
psg88 retains users' personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by law and international licensing requirements.
Financial transaction records and account activity are retained for the period specified by the licensing body and anti-money laundering regulations. Once this period has ended and there is no legal requirement to retain them, data will be securely deleted or anonymised.
For accounts that have been closed or are inactive, data will be retained for the required period before deletion is carried out. Users may contact support for further information.
9. International Data Transfers
As psg88 operates under international licensing, users' personal information may be processed or stored in other countries that have different data protection laws from Malaysia.
In all such cases, we ensure a level of protection equivalent to this policy through appropriate data transfer agreements and suitable protective measures. psg88 only works with third parties in locations that can provide adequate data security assurances.
10. Changes to This Policy
psg88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to users through:
- A notification on the psg88 website homepage
- An email notice sent to the address registered with your account
- A message in your account during your next login session
Continued use of the psg88 platform after being notified of such changes will be considered acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and stop using our services.
11. Contact Us About Privacy
For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information by psg88, please contact us through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week directly on the psg88 website — in Bahasa Melayu and English
- Email: [email protected]
Our support team is ready to assist you in Bahasa Melayu and English. We will endeavour to respond to all privacy-related enquiries within a reasonable time.
All privacy-related communications can be conducted in Bahasa Melayu or English. Our support team is on duty 24/7, 365 days a year to assist you.
Ready to Play with Confidence?
Now that you know how psg88 protects your information, explore our platform with confidence. Register an account and enjoy a 120% welcome bonus of up to RM1,000 for new players.